Effective Date: 01/01/2025
Introduction
Connect Hosting LTD ("we", "us", or "our") is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect the following categories of personal data:
- Personal Information: Name, email address, billing address, payment details, and other data you provide during registration or purchase.
- Technical Information: IP address, browser type, device information, and website usage data collected via cookies or similar technologies.
- Communication Information: Messages and correspondence you send to us, including support inquiries.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual Necessity: To provide our services and fulfill our contractual obligations.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: To improve our services and provide a secure user experience.
- Consent: For sending marketing communications, where you have provided explicit consent.
How We Use Your Information
We use your personal data for the following purposes:
- To deliver and manage our hosting services.
- To process payments and maintain your account.
- To communicate with you about updates, promotions, and support.
- To comply with legal obligations and enforce our terms of service.
How We Protect Your Information
We take appropriate technical and organisational measures, such as encryption (e.g., SSL/TLS), secure data storage, and regular security audits, to protect your personal data from unauthorized access, disclosure, or loss.
Sharing Your Information
We do not sell your personal data. We may share your data with trusted third parties, such as:
- Service providers who assist us in delivering our services (e.g., payment processors, hosting providers).
- Regulatory authorities or legal entities when required by law.
We ensure that any third parties we engage adhere to data protection laws and maintain the confidentiality of your data.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to rectify inaccurate or incomplete data.
- The right to request data erasure ("right to be forgotten").
- The right to restrict or object to data processing.
- The right to data portability.
- The right to withdraw consent at any time (where processing is based on consent).
- The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, please contact us at support@connecthosting.net.
Cookies
We use cookies to enhance your experience on our website. For more details, please refer to our Cookie Policy. You can manage your cookie preferences in your browser settings.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@connecthosting.net
Address: Office 007, Enterprise Centre, University of Hull, Cottingham Road, Hull, HU6 7RX
Thank you for trusting Connect Hosting LTD with your personal data.