Troubleshooting Connection Issues
Can't connect to your game server? Follow this guide to diagnose and fix the most common issues.
Quick Checks
- Server Status: Is your server showing as "Active" in the dashboard?
- Correct Address: Double-check you're using the right IP and port
- Game Version: Make sure your game client matches the server version
Common Problems & Solutions
Server Won't Start
If your server status shows "Failed" or stays on "Provisioning":
- Check the server console for error messages
- Look for configuration errors
- Try restarting the server
Connection Timeout
A timeout usually means the server isn't reachable:
- Wait a few minutes if the server just started
- Check if there are any firewall issues
- Contact support if the problem persists
Version Mismatch
Error: Outdated client! Please use X.X.X
Update your game to match the server version, or change your server version in the panel.
Still Having Issues?
Our support team is here to help! Create a support ticket with:
- Your server ID
- Error messages you're seeing
- Steps you've already tried