Articles that apply to all games and services
Learn how to connect to your newly provisioned game server using your server's IP address and port.
Use FileZilla, WinSCP or any SFTP client to upload large mods and maps, edit configs and download backups. Find your details, set a password and connect.
Can't connect to your game server? Quick checks first, then the exact errors for Minecraft, BeamMP, Palworld and Project Zomboid — and what to send support if you're still stuck.
Learn how to read your Connect Hosting invoice and understand billing cycles, charges, and payment methods.
Step-by-step guide to cancelling your server subscription and what happens after cancellation.